Our Platform and Services

How we build your community with you

Discovery

We learn about your business objectives, current digital ecosystem, integration requirements, and existing partner network to recommend the setup and configuration that best suits your needs.

Configuration and launch

We work together to prepare your branded community for launch based on the identified themes, member goals and interests.

Building community

We provide hands-on support during the initial launch period to set your community up for success. Then, we can cover the day-to-day community management or provide training and ongoing advice in addition to technical support and reporting.

It’s not just having the features. It’s the way you put them together that creates a great user experience!

Our platform is feature-rich. Add the support and experience of our team, and you have a winning combination!

Key Features

Forum discussions

Journey blogging

Knowledge Center resources

Close Circle private spaces

Inbox messaging

Recommendation engines for activities and content

Suggested member connections

Personalized updates and notifications

Optional Features

Invitations

Chat

Events

Dedicated forums for program participants

Individual membership plans

Mobile app

ENSURING YOUR COMMUNITY FITS

Relevant

Understanding your strategic priorities and business goals means you get hands-on, tailored advice to prepare your community for success. Drive awareness and actions tied to your products, services, and desired outcomes.

Brandable

Align the community with your brand by customizing the community name, domain, logo, images and color palette. We provide the checklist to guide you and make sure it passes WCAG 2.1 Level AA compliance.

Configurable

Adapt the experience based on your goals and knowledge of your members. We’ll explain the options and provide our recommendations so that you’re confident in your decisions.

Seamless

For starters, we’ll discuss options such as single sign-on (e.g. SAML 2.0) and APIs but we’d also be excited to explore more in-depth ways to integrate with your existing online platform and systems to make the user experience more seamless.

ENSURING YOUR COMMUNITY CREATES VALUE

Personalized communication and engagement framework

Benefit from built-in recommendation engines as well as personalized communication and member engagement techniques that are driven by member goals, interests and activities.

Accessible through the web and mobile app

Start with the responsive design for web-based use, integrate the community into your own app using our API, or deploy a mobile app configured to your needs using React Native.

Moderated and supported by our experienced team

We’re ready to take on the important role of managing the community for you or provide training. The goal is to build trust and encourage meaningful connections and the sharing of experiences among members. When necessary, we have both automated tools and our experience to manage inappropriate behavior and misinformation proactively.

Metrics and reporting

Gain visibility into community performance through analytics and reporting on growth, activity levels, and trending content. Turn data into actionable member insights to inform planning and programs.

ENSURING YOUR COMMUNITY GROWS

Scalable and monitored infrastructure

Count on our fully-managed, monitored cloud infrastructure that is built to easily scale as your community grows.

Ongoing enhancements and technical support

Have peace of mind when it comes to regular maintenance, upgrades, and technical support. You also benefit when we introduce new features and enhancements to our platform offering.

Security and data privacy protections

Feel confident in our principles and the platform’s HIPAA-compliant and personal data privacy protections. This includes requiring only the minimum personal information, safeguarding it against unauthorized access, and never selling it. We also enable member anonymity, when needed, and don’t allow third-party cookies that could track member activity across different websites.

Accelerate the positive impact community will have on your organization and target audience. Let’s talk today!

Building purpose-driven communities that create impact and lasting value.