Increase recurring engagement, competitive differentiation, and revenue opportunities
Add community to give users more reasons to connect, engage, and stay loyal to your brand.
Create a community that supports your customers and your business needs
Enhance your value proposition by connecting users with similar experiences, interests, and goals. Create a stronger sense of belonging as a key driver for brand loyalty and business success.
Your Benefits
Our online peer community can:
Promote products and services that complement member interactions.
Enable
self-service help and peer support, reducing the burden on your team.
Provide
data and insights to guide decisions on strategy, value creation, and growth.
Increase
engagement, customer success, and lifetime value.
Most reported business outcomes (external communities)
68% reported customer loyalty / retention.
60% reported awareness and branding.
45% reported product usage.
The State of Community Management 2022: Community: The New Normal. The Community Roundtable. ( Download)
“…I don’t know if you realize how significant the impact is that you’ve had on our members in a little over a year…”
Client Feedback
Member Benefits
Find resources, information, and support when they need it, 24/7.
Build knowledge and self-efficacy for faster product adoption and increased usage.
Learn about and purchase additional products and services.
Connect and interact with others with similar interests, experiences, and goals.
Feel more engaged with your products, services, and brand.
Provide feedback and insights to guide future product development.
Featured FAQs
Can we reach multiple target audiences within the same community?
Yes! If you want to further segment your audience within the community for more tailored recommendations, we can configure the community to handle multiple roles. In this case, members select the role that best represents them.
On the other hand, if there’s a clearly distinct set of goals or needs, we’d recommend a multi-site configuration with separate communities.
How many members does it take to build a community?
There’s no “magic number” we can share without a better understanding of your situation. It depends on your business goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer.
Who can join our branded peer community?
As part of the Discovery phase, we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada, but we work with you to determine your exact requirements. You also get to choose if members can invite others to join and benefit from the community.
How safe and inclusive is the community?
We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the ability for members to report concerns about another member’s behavior or wellbeing.
Can we integrate the community with our current platform or customer experience?
With your own branded community, your initial options include single sign-on and the use of our APIs to streamline the registration process. We’ll also assess other ways to integrate with your existing platform or ecosystem, such as cross-promotional activities. Click here for more about our Platform and Services.